Welcome to Cool Travel Istanbul. By using our services, you agree to the following terms and policies. Please read them carefully before making a booking.
All reservations must be made in advance through our website, WhatsApp, or phone.
Payments can be made via credit card, bank transfer, or cash upon service.
A confirmation message will be sent after booking is completed.
Cancellations made at least 24 hours before the scheduled service will receive a full refund.
Cancellations made less than 24 hours before the service are non-refundable.
In case of unexpected events (e.g., flight delays, force majeure), we may offer flexible rescheduling options.
Our vehicles are regularly maintained and comply with all safety regulations.
Passengers must follow all safety guidelines provided by our drivers.
We reserve the right to refuse service to individuals violating our policies or acting inappropriately.
Your personal data is collected only for booking purposes and is never shared with third parties.
Payment information is securely processed through encrypted systems.
Cool Travel Istanbul is not responsible for any loss, damage, or delays caused by unforeseen circumstances.
Passengers are responsible for their personal belongings during the trip.
We reserve the right to update these terms at any time.
Any changes will be communicated via our website or email.
For any questions, please contact us via WhatsApp (+90 530 126 71 53) or email.
At Cool Travel Istanbul, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
We may collect the following types of personal information:
Your personal data is used strictly for:
We do not sell, rent, or share your personal information with third parties, except when required by law.
We take appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. Your payment details are encrypted and processed through secure platforms.
Our website may use cookies to enhance user experience and analyze traffic. You can disable cookies in your browser settings if preferred.
We may use third-party platforms (such as WhatsApp, payment processors, and booking systems) to provide our services. These providers have their own privacy policies, which we recommend reviewing.
You have the right to:
This Privacy Policy may be updated periodically. Changes will be posted on our website, and continued use of our services indicates acceptance of the revised terms.
For any questions regarding your privacy, please contact us via WhatsApp (+90 530 126 71 53) or email.